JOM Music Productions
800-905-3101

Upcoming Concerts

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FAQ

Contact

How can I contact JOM Music?

Please use the CONTACT page of the website or call 800-905-3101.

Ordering

Payment methods: Can I order by check/cash/money order?

YES. Currently we are accepting orders over the phone or through the mail. TO ORDER IMMEDIATELY PLEASE CALL 1-800-905-3101.

Order methods: Can I order by phone/mail?

Phone/mail orders are accepted at this time; TO ORDER IMMEDIATELY PLEASE CALL 1-800-905-3101. You can also purchase James Oneil Miner's CDs at local retail outlets. We will post more information on retail locations in the coming weeks.

I am having problems ordering, what can I do?

If you are having a difficulties ordering online PLEASE CALL 1-800-905-3101 to place your order.

Shipping

What are the available shipping countries, methods, and rates?

Your order will ship from our warehouse in 1-2 business days. When your shipment is ready, we will use the level of shipping you selected on the site. The site will calculate your shipping cost based on the weight of the items you have selected to purchase. For phone/mail orders please state your recommended shipping preference. Handling fees are included in the shipping line for each order.

When do orders ship?

Most orders will ship in 1-2 business days unless otherwise noted such as items on back-order. If you order a back-ordered product with other products, your entire order will be shipped together in the back-ordered time frame.

What is the timeline for international orders?

In addition to a 2-3 business day processing period, international orders may experience inbound and outbound delays including customs and may take 2-4 weeks.

What else should I know about shipping?

We usually ship through the post office, UPS, and FedEx International (orders through UPS and FedEx International will not deliver to P.O. boxes or arrive on weekends). If you place a 2-day order, please consider that the carrier does not consider the day they receive the order as one of the 2 days. Therefore, an order placed on Monday will be processed and the 2-day shipping will begin on Tuesday (package would arrive Thursday).

Returns

We have a 100% guarantee on all of our products. If you return your item(s) within 15 days, we will give you a full refund for your order. To return a product, please use the contact page to email us and obtain instructions. You can also send us your returns to the following address:

JOM MUSIC
3711 Littlerock Lane
PROVO, UT 84604
USA

**Please include a copy of your packing slip, or your name, address, order number, item number and description of the product(s) being returned, and the reason for your return.

Privacy

JOM Music is committed to your privacy as a customer. We will make every effort to protect the information your provide us. Your information WILL NOT be transferred or sold to any third party.